Introduction

Explo, a leading provider of customer-facing analytics for various platforms, has been leveraging Octane for the past two years. In this case study, we sit down with Jacob Katz, Finance and Operations Associate at Explo, to gain insight into their experience with Octane and how it has positively impacted their business operations.

Challenge

‍

Explo had entirely manual processes for managing its billing.
It was a multi stakeholders process that included getting usage from product teams, working out invoice schedule with finance team and chasing down payments.

‍

1. Manual Billing Processes: Explo had been manually handling subscription billing, from customer creation to invoicing. This process was time-consuming and prone to errors.
2. Lack of Automation: Without an automated system, the team had to dedicate significant time to set up and manage customer accounts, leading to delays in getting paid.
3. Limited Visibility: The absence of robust analytics tools made it difficult for Explo to gain insights into their revenue data and usage patterns, hindering their decision-making process.

Solution

Explo found a solution in Octane, a comprehensive SaaS platform designed to streamline subscription billing and analytics. Here's how Octane addressed their challenges:

1. Automated Billing: Octane automated the entire billing process, from customer onboarding to invoicing. This significantly reduced manual work and errors.
2. Integration: Octane seamlessly integrated with Explo's existing systems, ensuring a smooth transition and minimal disruption to their operations.
3. Robust Analytics: Octane's built-in analytics tools provided Explo with valuable insights into their revenue numbers, usage patterns, and other critical metrics. This empowered them to make data-driven decisions and optimize their pricing strategies.

‍

‍Conclusion

Octane has proven to be a game-changer for Explo, addressing their billing challenges and providing valuable analytics capabilities. With automated billing processes and flexible pricing options, Explo has been able to streamline their operations and focus on growth. Their experience with Octane highlights the power of SaaS solutions in optimizing B2B operations and fostering collaboration between service providers and their customers.

‍